Updating the BlackBerry Device Software over the wireless network

To update the BlackBerry Device Software on BlackBerry devices over the wireless network, you can use the BlackBerry Administration Service to search for and configure updates that are supported by your organization's devices and wireless service provider, or you can permit your organization's wireless service provider to update the BlackBerry Device Software. By default, when you install the BlackBerry Enterprise Server, users can only request BlackBerry Device Software updates using their devices. If you want to manage BlackBerry Device Software updates, or if you want the wireless service provider to manage the updates, you can turn on these options in the BlackBerry Administration Service.

You can use the BlackBerry Administration Service to search for BlackBerry Device Software on the BlackBerry Infrastructure, create a software configuration, and send a BlackBerry Device Software update to devices. You can configure whether you want the update to be required or optional. When a BlackBerry device users receive a required BlackBerry Device Software update, users can choose to complete the update immediately, or they can defer the update for up to 72 hours. If users receive an optional BlackBerry Device Software update, they can choose to not install the update.

This update option applies only when you update a device that is running BlackBerry Device Software version 4.5 or later.

If you do not want to control BlackBerry Device Software updates using the BlackBerry Administration Service, you can permit your organization's wireless service provider to update the BlackBerry Device Software using the BlackBerry Provisioning System administration web site. The wireless service provider can send optional BlackBerry Device Software updates only. By default, wireless service providers are not permitted to update the BlackBerry Device Software over the wireless network. You can also permit users to request BlackBerry Device Software updates from the wireless service provider.

For more information about the actions that users must perform to complete a BlackBerry Device Software update from the wireless server provider, visit www.blackberry.com/go/docs to read the BlackBerry Smartphone User Guide for the device models that are used in your organization's environment.