Preparing to distribute a BlackBerry device
Before you distribute a BlackBerry® device to a user, you can configure the BlackBerry® Enterprise Server to synchronize email messages that the user previously sent and received on a supported BlackBerry device. You can synchronize messages for a new user or for a user that received a new PIN when they received a replacement BlackBerry device.
When the BlackBerry Enterprise Server synchronizes messages to a BlackBerry device, it applies the message filter rules and redirection settings that are specific to the user account.
Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry device
By default, the BlackBerry® Enterprise Server synchronizes
the headers of 200 email messages from the previous 5 days to a BlackBerry device when you activate it. If you change the BlackBerry Enterprise Server settings so that it synchronizes
the headers and body of messages to a BlackBerry device when you activate it, the BlackBerry Enterprise Server
can synchronize
up to 3000 messages from the previous 30 days.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
- Click the instance that you want to change.
- Click Edit instance.
- On the Messaging tab, in the Message prepopulation settings section, perform the following actions:
- To specify the number of previous days that you want to synchronize messages from, in the Prepopulation By message age field, type a number.
- To specify the maximum number of messages that you want to synchronize, in the Prepopulation By message count field, type a number.
- Click Save all.
Prevent the BlackBerry Enterprise Server from synchronizing existing email messages to a BlackBerry device
- In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
- Click the instance that you want to change.
- Click Edit instance.
- On the Messaging tab, in the Message Prepopulation Settings section, perform the following actions:
- In the Prepopulation By Message Age field, type 0.
- In the Prepopulation By Message Count field, type 0.
- Click Save all.