Managing instant messaging
The BlackBerry® Collaboration Service is designed to provide a connection between your organization's instant messaging server and the collaboration client on BlackBerry devices. In some instant messaging environments, you can use TLS or HTTPS to encrypt the connection between specific instant messaging components.
- Microsoft® Office Live Communications Server 2005
- Microsoft® Office Communications Server 2007
- Microsoft® Office Communications Server 2007 R2
- Microsoft® Lync™ Server 2010
- IBM® Lotus® Sametime®
Installing a collaboration client on BlackBerry devices
You can use one of the following methods to install a collaboration client on users' BlackBerry® devices.
Method |
Resource |
|---|---|
over the wireless network using the BlackBerry® Enterprise Server |
See the "Making BlackBerry Device Software and Java applications available to users" section of the BlackBerry Enterprise Server Administration Guide. You must verify that your organization's IT policy permits third-party applications on BlackBerry devices. For more information, see the BlackBerry Enterprise Server Policy Reference Guide. |
using the BlackBerry® Desktop Software or the BlackBerry® Web Desktop Manager |
To read the Deploying Java Applications document, visit www.blackberry.com/developers and click the White Papers link. |
using the BlackBerry Application Web Loader |
To read the Deploying Java Applications document, visit www.blackberry.com/developers and click the White Papers link. |
using the standalone application loader tool |
To read the Deploying Java Applications document, visit www.blackberry.com/developers and click the White Papers link. |
using the BlackBerry® Browser |
To read the Deploying Java Applications document, visit www.blackberry.com/developers and click the White Papers link. |
To download the .zip file for the appropriate collaboration client, visit www.blackberry.com/support/downloads. For information about the compatibility of collaboration clients and versions of the BlackBerry Enterprise Server, visit na.blackberry.com/eng/support/downloads/im_server_compatibility.jsp.
Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to
- In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
- Expand the instant messaging environment.
- Click the instance that you want to change.
- Click Edit instance.
- In the Connection settings section, perform one of the following actions:
- For Microsoft® Office Communications Server 2007 R2 or Microsoft® Lync™ Server 2010, in the Instant messaging server pool name field, type the FQDN of the pool of instant messaging servers.
- For all other types of instant messaging server, in the Host Server for instant messaging field, type the host name of the instant messaging server.
- In the Port field, type the port number of the instant messaging server or the port number of the pool of instant messaging servers.
- If necessary, in the Transport protocol drop-down list, click the appropriate transport protocol.
- Click Save all.
Change the transport protocol for a Microsoft instant messaging environment
- In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
- Expand the instant messaging environment.
- Click the instance that you want to change.
- Click Edit instance.
- In the Connection settings section, perform one of the following actions:
Option Description For Microsoft® Office Communications Server 2007 R2
In the Transport protocol drop-down list, perform one of the following actions:- click TLS if you want the BlackBerry Collaboration Service to encrypt the data that it sends to the instant messaging servers
- click TCP if you do not want the BlackBerry Collaboration Service to encrypt the data that it sends to the instant messaging servers
For Microsoft® Office Live Communications Server 2005 or Microsoft® Office Communications Server 2007
In the Transport protocol drop-down list, perform one of the following actions:- click HTTPS if you want the BlackBerry Collaboration Service to encrypt the data that it sends to the Microsoft® Office Communicator Web Access server. The computer that hosts the BlackBerry Collaboration Service must trust the TLS certificate on the Microsoft Office Communicator Web Access server.
- click HTTP if you do not want the BlackBerry Collaboration Service to encrypt the data that it sends to the Microsoft Office Communicator Web Access server
- Click Save all.
Specify the Windows domain name for users who log in to a collaboration client
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
- Expand the instant messaging environment.
- Click the instance that you want to change.
- Click Edit instance.
- In the General section, in the Default domain name field, type the Windows domain name.
- Click Save all.